FAQ

Our Products

  • How do your products work?
    Great question! Our sets contain refillable bottles and concentrated tablets. Fill your bottle with warm tap water, drop the tablet in and let it dissolve. Leave the sprayer off for this part. After about 20 minutes the tablet will be dissolved enough for use, though it will continue to break down. Screw the sprayer back on and you're ready to go! When you run out of product simply top up the product with water, add another tablet and repeat the steps above.
  • Can I use the tablets without your bottles?
    Of course you can! We're biased and we think our bottles are the best, but if you prefer to use your own bottles at home or repurpose something else, we support that! Our tablets are compatible with all types of bottles.
  • How can I find out more information about a product?
    You can learn about all our products on their individual product pages as well as in The Science section of our website. If you have any additional questions or thoughts, make our day and email ateam@atmohome.com.
  • What surfaces are ATMO HOME products suitable for?
    ATMO HOME currently offers three different surface cleaners: glass and mirror, multi-surface, and bathroom. The glass and mirror cleaner is safe for any and all of your shiny surfaces: windows, mirrors, glass. The multi-surface cleaner is formulated for countertops, wood, tile and stone (with the exception of natural stone). The bathroom cleaner should be used on porcelain, tile, sink, fixtures and the bathtub. Additional information can be found on each individual product pages. All of our surface cleaners are vegan and free from triclosan, parabens, phosphates, ammonia, chlorine bleach, and phthalates.
  • Can I sell the products on my own site?
    Your purchase of ATMO HOME products is only for your personal use. By purchasing ATMO HOME products, you agree not to resell or distribute such products for any commercial purposes. We may reject or cancel an order if we have reason to believe that your order is not for your personal use. If you are interested in listing products get in touch with us at ateam@atmohome.com.
  • When is the next product launching?
    We’ll be coming out with new products very soon—sign up for our newsletter to get the latest updates!
  • How do I know how much ATMO HOME product to purchase?
    It’s simple! Use our usage calculator to receive a personalized recommendation for your refill cadence. Keep in mind that this is simply a recommendation – you can always order more or less - but we will check in with you every three months to make sure you have enough product on hand. If your usage changes, don’t worry. Just log into your account at www.atmohome.com to make any adjustments, or send us an email at ateam@atmohome.com.
  • Will my products renew automatically?
    We do not offer automated refills at this time, but we will be adding it soon! We'll send you an email notification when this goes live.
  • Are ATMO HOME products pet safe?
    Yes. We have developed our products without adding volatile organic compounds so they are safe to use around pets and animals. Please note that some of our fragrances may have mild allergens, so if you have any specific concerns reference the information on the back of the tablet or drop us a note at ateam@atmohome.com.
  • What certifications do you have on your products?
    ATMO HOME is on the path to zero waste and is actively pursuing zero waste certification for its line of sustainable surface cleaners.
  • How long will one tablet last?
    Each ATMO HOME cleaning solution should last you a similar length of time as a traditional cleaning cleaning solution. How long one bottle's worth of solution lasts depends on how often you clean and how much you use, often dependent on the size of your home and family, though on average a full-sized product lasts for about 3 months. If you need more help on identifying which products you should purchase, we recommend using our usage calculator for a quick recommendation on how much product to order.
  • Can I visit an ATMO HOME store?
    ATMO HOME is a fully digital retailer. If you’d like to see a physical retail location in the future, please let us know by emailing ateam@atmohome.com. You can visit us online at www.atmohome.com and on Instagram @atmohome!
  • How many times can I reuse the bottle?
    To infinity and beyond! Our bottles are designed to endure over time. If you encounter issues with your bottle, email us at ateam@atmohome.com.
  • How many cleaning tablets do I need to use when making my cleaning solution?
    Just one per ATMO HOME bottle. However, you are welcome to dose your products to your preference. If you'd like to add an extra tablet or two to make a highly concentrated, foaming solution, that's up to you!
  • How do I dispose of ATMO HOME packaging?
    Our products are designed, packaged, and shipped sustainably and with care. Please review the disposal instructions provided with your package to ensure maximum waste reduction.
  • How can I change the country I'm shopping in?
    Our website is available in English (German and additional languages coming soon!), with all prices listed in euros. Right now, we ship to Germany, the Netherlands, Austria, Belgium, France, and Switzerland. You can ship to each of these countries from our site here.
  • What will my ATMO HOME bottles come shipped in?
    Your ATMO HOME bottles will be shipped in a fully recyclable cardboard box that’s lined with Green Cell Foam. Your box can be recycled in the recycling bin (usually blue!) and the GCF insert can be composted or dissolved in water (yes, you really can wash it down the drain!).
  • What will my refill tablet packs come shipped in?
    Each of our tablets are packaged in compostable sachets made from FSC wood-based cellulose that is EU certified home compostable. Sachets are labelled with a home compostable sticker, printed on FSC certified paper with a non-toxic soy based ink. The sachets are safe for composting at home and in an industrial facility.
  • I have a weird question and I want to talk to a person about it.
    We get it! And we've got people eager to help answer your questions. To ask anything and get a quick, personal reply, email us at ateam@atmohome.com.

Payment, Returns, Exchanges, and Refunds

  • How will my credit card be charged? When will my card be charged?
    Your credit card will be charged as soon as your order is accepted and processed.
  • Can I remove a saved payment method?
    Of course! You can make this change on your Account page. If you need help email us at ateam@atmohome.com.
  • What can I do if my payment is declined?
    Oh no! But don’t worry – check to ensure that your card’s billing details (i.e. security code and billing address) match what you’ve entered into our system. If you still have trouble, send us an email at ateam@atmohome.com.
  • How do I place a return or exchange?
    We’re sorry you didn’t love your ATMO HOME purchase. Please reach out to ateam@atmohome.com with your order number and the products you were unsatisfied with. Note that we do not accept returns or exchanges, but we will issue refunds if they meet our 30 day refund policy.
  • What's your return policy?
    We have a 30-day replace or refund policy, which means you have 30 days after receiving your item to request either a replacement or a refund. We do not offer returns. If you are unsatisfied with your item, we ask that you donate it to a family member, friend or local charity that might enjoy it. To start a replace or refund request, you can contact us at ateam@atmohome.com. Please note that your original shipping charges are not refunded.
  • How long does it take to process a refund?
    Credit card refunds usually take 5-10 business days to appear on your statement.
  • What should I do if I receive the wrong product?
    If you received a product that’s different from the one you ordered – we’re sorry about that! Please contact us at ateam@atmohome.com and we’ll be sure to get you the ATMO HOME product(s) you ordered!
  • What should I do if my item arrives damaged?
    If your item arrives damaged or defective we are so sorry! Sometimes these things happen, but we'll do whatever we can to make it right. Contact us at ateam@atmohome.com and we'll get it sorted out.
  • How does the payment schedule work?
    All customers are required to make their payments at the time of purchase. If you choose to use Klarna, please see their site for terms and conditions. You can log into your Account to view completed payments. If you have trouble or additional questions, send us an email at ateam@atmohome.com.

Orders & Subscriptions

  • Do you offer ATMO HOME subscriptions at this time?
    Not yet, but soon! While we don't offer subscriptions just yet, you can use our calculator to create a personalized refill plan for one calendar year. We'll check in with you every three months to make sure you have enough product on hand and give you a chance to top up if needed.
  • How can I update my order?
    Please email us at ateam@atmohome.com as soon as possible if you would like to cancel or change your order. Our fulfillment center processes orders quickly, but we’ll do our best to process your request.
  • How can I check the status of my order?
    You can view order status on your Account page, which will be updated after your order is placed and again once your order ships. If you have additional questions, send us a note to ateam@atmohome.com.
  • Can I use promo codes at checkout?
    You can use one promo code per order. If you’ve encountered two valid ATMO HOME promo codes during your travels through the Internet, please choose the one you want to use more.
  • I accidentally cancelled my order. Can I resume it?
    If you’ve cancelled your order and want to receive your order after all, the best way to do so is by placing a new order at checkout. Email ateam@atmohome.com if you have questions – we’re here to help.
  • I cancelled my order, but I’m not sure it went through. Can you confirm it has been cancelled?
    If you’ve cancelled your order using the link in your order confirmation email, you’ll receive another email once the order has been successfully cancelled. If you haven’t received a cancellation confirmation email, let us know at ateam@atmohome.com and include your order number – we’ll take a look!
  • I don’t see the option to self-cancel. How do I cancel my order?
    If you’re unable to see the option to self-cancel, or if your order contains a gift card, please email ateam@atmohome.com as soon as possible. Include your order number and request to cancel/change and we’ll help.
  • When can I expect to receive my Atmo Home package?
    If you placed an order during our pre-sale (June - mid July 2021) please note your order will ship out starting in mid-July unless you've selected local delivery (for Berlin only). Shipping times vary across locations, but the following estimates on shipping times are typical. Standard shipping to Germany typically takes 2-4 days. Express shipping to Germany typically takes 1-2 business days. Standard shipping to the Netherlands, Austria, Belgium, and France typically takes 2-8 business days. Express shipping to the Netherlands, Austria, Belgium, and France typically takes 1-4 business days. Standard and express shipping times to Switzerland vary.
  • Are there currently any processing or shipping delays?
    We strive for excellence and to deliver orders on time. However, the health and safety of our team, partners and customers, is our top priority and we will keep you informed with any potential delays triggered by the current health crisis.
  • What are estimated shipping times?
    Shipping times vary across locations, but the following estimates on shipping times are typical. Express shipping to Germany typically takes 1-2 business days. Standard shipping to Germany typically takes 2-4 days. Express shipping to the Netherlands, Austria, Belgium, and France typically takes 1-4 business days. Standard shipping to the Netherlands, Austria, Belgium, and France typically takes 2-8 business days. Standard shipping times to Switzerland vary.
  • Where does ATMO HOME ship?
    ATMO HOME currently ships to Germany, France, Austria, the Netherlands, Belgium, and Switzerland. We are working on bringing ATMO HOME everywhere around the world. Tag us @atmohome to let us know where you live!
  • When will my order ship?
    You order, we process, then we ship. Ordering takes a few seconds, and shipping times vary across locations. You’ll get a shipment notification email with a tracking number when your package ships letting you know your ATMO HOME goods are on their way to you! You can also view your order status by logging into your ATMO HOME account. If you have additional questions about shipping, please send us a note at ateam@atmohome.com.
  • I'm having problems tracking my order.
    Don't worry – we're here to help! Send us a note at ateam@atmohome.com and we will work to resolve the issue asap.
  • How can I edit my shipping address?
    If your order is shipping to an incorrect address, please email ateam@atmohome.com and we’ll get it sorted!
  • Can you tell me about fulfillment safety during the pandemic?
    The safety of our team and customers is our top priority. We’re monitoring the situation closely and working with our external fulfillment partners, who are committed to taking all necessary safety precautions. To learn more about their work and COVID safety, send us an email at ateam@atmohome.com.
  • How can I pay with a gift card?
    Gift cards work like store credit on atmohome.com. Once you have applied the gift card to your account, it will automatically apply to your next purchase. If you do not have enough store credit in your account to complete the purchase, you can pay the remaining balance with your credit card.
  • What forms of payment do you accept?
    We accept American Express, Apple Pay, Bancontact, Google Pay, iDeal, Klarna, Mastercard, Visa, and OPay.
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